1. Introduction
At EzFeedback ("we", "our", or "us"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (ezfeedback.in) and use our services.
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Account Information: When you register for an account, we collect your name, email address, business name, and password.
- Shop and QR Data: We collect details about the shops you add to our platform, including shop names, addresses, and Google Review links.
- Customer Feedback Data: When customers scan your QR codes and fill out feedback forms, we collect their ratings, survey selections, and the AI-generated review drafts. We do not automatically publish reviews; this is done voluntarily by the customer on Google's platform.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services, including the AI review generation flow.
- Process transactions and send invoices for your subscriptions.
- Send technical alerts, updates, security notifications, and support messages.
- Analyze trends and usage data to optimize the customer experience.
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted partners who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your details. We use secure servers, encryption protocols, and standard firewalls to safeguard all collected data.
6. Cookies
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to disable cookies through your browser settings, though some features of our service may not function properly as a result.
7. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at: support@ezfeedback.in.